Telkom contracts not good

<p>I was an Telkom customer for years.My husband bought an Lg G4 on contract last year for me.Two months ago the phone just switched off and couldn't switch back on.Telkom mobile send the phone for repairs of which they asked us more than R4000 to repair it.That is more than half the price of the phone.We did not continue with the repairs.They also charged us R188 assessment fee before sending the phone back.Me and my husband was so upset and dissapointed and on top of that the person who assisted us in the shop got irritated with us.We did not even receive a copy of what was wrong with the phone but we had to pay the assessment fee before they could send the phone back.It feels like everyone are helpful when you're purchasing products just to get the sale but when theres trouble everyone just don't seem to care.My husband is now paying for the contract every month ........for a broken phone.I will never again buy any Telkom products.Last week I bought an cellphone at Game Capegate and the sales person immediately offered me mobile insurance.Everyone PLS consider when taking out contracts at Telkom.</p>