Telkom Contracts Are Pathetic

In November I went into Telkom to confirm when my contract is ending. The confirmed December and at the same time I asked should this be cancelled by the end of the contract term and I was told no. Come January and end February and I still have the relevant debit order going off. It's absolutely pathetic that I now need to go into the store to have this resolved. What's the odds that I am due a refund and that will be another fight!!