TELKOM CONTRACTS ARE A *****!!

Telkom has no regard for their customers. I have two simcards with Telkom, one prepaid, and the other a contract line. My request to keep cell number as prepaid line on canceled contract, has been met with no assistance at all.

30 day notice was served in store (Maponya Mall) on the 6th of March 2021 with reference number ***A.

Services have been unavailable since Saturday 6th March and customer service was contacted on Wed 10th March at 12:25 with the promise correct this by sending an SMS with all the relevant settings to another Telkom prepaid line of mine. However after 48 hours, nothing changed.

I then contacted customer service yet again on Saturday 13th March at 11:08 only to be told by the consultant that no changes were made to my account as previously requested and the request is forwarded to different managers who will attend to it at their discretion.

I took this matter to Twitter on Sunday March 14, to hold Telkom accountable where I was asked to DM them my issue and relevant information, and their Technicians will be in touch later that day. I waited an additional 48 hours in vain for anyone to contact me which did not happen.

On Tuesday March 16, I sent a Direct Message to Telkom via Twitter to follow up on my request. I received an automated reply directing me to send my request to a WhatsApp line for assistance, however my texts were left on read with no reply for over 4 hours.

Yet again, I took the liberty to contact Telkom's customer service and was assisted by a lady who explained that my contract cancelation was handled incorrectly by the store assistant. What I requested as a post-dated cancelation (hence the 30 day notice) was actually an immediate cancelation. My services were discontinued as a result of the above yet I am still liable to pay for benefits I did not get to exhaust!?

I was also promised that the matter will be handled by close of business on Tuesday, but it is now an additional 48 hours since my most recent request and there are still no changes.

Services on my secondary prepaid line have now also been cut off, which has basically left me unable to contact anyone except through data connection and communication via social media or email.

EXTREMELY disappointed by this outcome as I am still expected to pay at the end of the month for services I did not use. The customer service on all platforms has proven unhelpful and why is it that my additional prepaid number has been disconnected as well? Why am I being punished for a mistake made by the Telkom shop steward!?

Highly inconvenienced by Telkom.