Telkom contracts are a ***** !

Telkom is a ****** ******* ! They canceled my line without authorization and even when I stressed that I did not want to cancel my line , they went ahead and deducted 10 thousand out of my account. They then proceed to cut off all my lines including WiFi. Speaking to the call center I was alerted that , I need to pay the 10 thousand in arrears and I would need to start the contract from scratch ! I have correspondence with the accounts department stressing that I would not proceed with the cancellation , I was even told that nobody can help me . The best I can do is just pay the amount in arrears. This is so unprofessional and disgusting.