Telkom Contracts

I have a contract with Telkom for the past 4 months. I have been trying to cancel a router I did not apply for, for the past 4 months. I app**** online. Too date neither of the consultants were able to assist me. Their customer care is pathetic. I've been at N1 City Telkom store twice to sort out this issue. I've sent numerous emails, requested call backs, the problem has still not been resolved. Every month since end July, they have been deducting an additional router. The router has been collected in September, yet they are still deducting. I have been told that they will cancel the contract yet nothing has been done. I honestly don't know what to do anymore. They are eager to deduct money every month, but not eager to cancel the contract. Telkom needs to work on their customer services and should not use Covid as an excuse for their poor services they are providing.