TELKOM CONTRACT UPGRADE GONE BAD

I upgraded my contract 3 days ago. My phone still doesn't have internet access. In the beginning, when I inquired according to the call assistants there is a 24-48 hour activation period. After 48 hours the story changed to 72hours. When asked if we can escalate the situation the answer was that an email will be sent to the supervisor and they don't know when he will read and act on this matter.