Telkom contract transfer

<p>Is it possible to give a -1 rating? Could this please be a thing? Because that's how I feel about Telkom's service as off late.</p> <p> </p> <p>Now I have had bad dealings with Telkom in the past and I have also had good dealings with telkom in the past. But this is probably the worst dealing I have ever had with any company ever.</p> <p> </p> <p>I used to be on a 50GB LTE Contract with Telkom @ R699 a month.. I had this account a little over a 2 years ago which was a great deal at the time. I have had no issues with my contract for about 1 and a half year (it was a 2 year contract)</p> <p> </p> <p>Then they had a new contract on special. The Uncapped LTE contract with free modem. This contract came out about 6 months before my current contract expired. I decided to upgrade/Transfer my contract to this new 1.</p> <p> </p> <p>Everything in the shop went smoothly. They informed me I would pay a penalty fee for terminating my current 50GB LTE Contract to be able to take out the new contract. I was okay with this as it was only R800 or so penalty fee.</p> <p> </p> <p>My service with telkom has been good until they decided to start charging me for about double the amount (R1545 /pm).</p> <p> </p> <p>I have contacted Telkom about this problem in Feb this year to correct this problem. They credited my account for the mistake and assured me the contract would be fixed. So we go into the next month where I was not being charged BUT my monthly statement showed my charges to be, again, R1545 for the month (which i had credit for)</p> <p> </p> <p>I then contacted Telkom again to point out the error in the monthly statement and they assured me it would be fixed.. or so I thought. They ended up charging me, AGAIN, R1545 for the next month. I yet again had to contact Telkom to point out the mistake in the contract cost. They re-credited me the R800 that was being over charged to my account and assured me the contract would be fixed. This would mean my contract cost on my monthly statement should now be R799 and I should not have had to pay because of the credit of R800 that i received.</p> <p> </p> <p>AGAIN i get charged R745 on my account (with the R800 credit it comes to R1545 which is the wrong amount) and yet again I have to phone in to point out the obvious error but this time they didn't even bother to send me my monthly statement. Are they trying to hide the fact that they refused to fix my contract or is every employee at Telkom as incompetant as our President?</p> <p> </p> <p>I over pay for a service that has the worst support and worst internet speed ever. (We have been having ping problems on our internet for the past 3 months while gaming online)</p>