Telkom contract through Cell Direct disaster

I was contacted by (was under the impression that it was Telkom) on the upgrade options of my Telkom mobile phone. The phone was promised to be delivered within 3 working days. On receiving a call on Wednesday, 15 August, informing me that delivery would take place that morning before 13h00 I waited till 15h00, no phone. On the 16th I contacted Telkom and after two hours of fustration being directed from one line to another I was informed that they can not assist and that Cell Direct was to be contacted on ********** 500 or ********** 700. This was not possible. These number simply do not work. I have looked at all the complains on this site and my question is why still deal with Cell Direct Telkom? You should be aware of the problem but do nothing to assist.