Telkom Contract *******!

I was sold a 10Gb data sim and router by Telkom sales call centre in February. In March the router started malfunctioning but I thought it must be my imagination. In April the problems got worse. I had to switch it on and off, reset it & call the call centre constantly to try and activate the router. In May the router stopped working completely and did not even switch on anymore and refused to charge. I went to Telekom to try and solve the problem and was told to go online to get someone to come fix the problem. I was told I could use the sim card in my phone as it would still work. The sim card refused to work and was faulty the entire time saying that my internet access has been paused as I am using out of data bundles. This is while I have 8 or 9 Gb of data on the sim. Called contact centre daily to no avail. Useless, pathetic service by *********** staff who give you wrong information EVERY SINGLE TIME. I am so frustrated. They have now cancelled my contract without contacting me and are charging me over R2000 in cancellation fees after I repeatedly stressed I do not want to pay sny charges as this is Telkom fault and repeatedly asked for someone from backoffice to call me. This never happened. I called them to complain and was supposed to receive a call the next day as they had to first listen to all my calls I made to them to see where I authorised them to cancel my account as I made it clear I am not willing to pay any charges and asked them repeatedly to contact me before cancelling to see what arrangements can be made to salvage the situation as I am paying for a service that I am not getting. They still debited my account 2 days before cancelling the contrace. It is 4 days later still no feedback from Telkom. Telkom is the worst company I have ever dealt with. I will never do business with this unprofessional, *********** company again!