TELKOM CONTRACT RED TAPE

I have a contract with Telkom for my iPhone 11, I missed payment with them and my account was suspended which is expected. I then let them deduct from my bank account as per usual with the expectation that my account will be activated again. On the day my account was debited I called because I was not sure about the amount that was deducted and a nice lady broke everything down for me and I understood. Both times I called I was told that my account will only be activated after 24-48 hours after receiving the payment. Today I called, 3 days after deduction and now I'm being told my services will only be reinstated after 7 working days. That information is new to me and I do not get it because the amount reflects on their side.

Telkom has always been my network of choice but if this is how they treat customers with red tap and all this nonsense I will be forced to move or change networks. I am not happy at all with this because it does not make sense to me. She also told me that they will skip the public holiday on Monday meaning I will only have service on Wednesday. A week without communication is not fair when I have paid for all I am due.