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Tlhologelo S

1 reviews | Active since Sept 2017

05 Sept 2017, 20:17

Telkom contract phone billing

I have been disconnected from the network on my contract phone since 14/08/2017 due to billing. I made a payment of R1 197.5 on 25/08/2017 of which includes the past two months July and August but still my balance for this month is R1 900.09 of which i don't what is for and I received and sms on 26/08/2017 stating that my account is going to billed R 591.45 on 31/08/2017 . My agreement with telkom was to be debited on every last day of the month, but they debit me before that date and they charge me R 200 and something rand for insufficient funds. I've called telkom several times without this matter being resolved, I am always told my matter will be resolved within 24-48 hrs and asked to email proof of payment. I am tired and ****ed off with this as I can not use my phone. Regards, Ivy

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Tlhologelo S's update29 Sept 2017, 08:11
Reviewer Update
I responded humbly on the 18th of September 2017 requesting an invoice for this month, i also sent emails to your consultants asking an invoice for this month. I am debited with the amount of R 502.10 of which i don't understand how did my bill result to the debited amount. I really don't understand your service, The agreement was to get an invoice before deducting the amount from my salary but now is a different story, i get telephonic figures of which i can,t accept. Now wold you kindly send me an invoice reflecting all the details and expenses to result in tat amount.