Telkom Contract Nightmare- Company should be investigated for Bad Business Conduct

I made a payment on the Telkom App of R1180 however, it went off twice (2 x R1180) due to some error on the app.

I called in to ask if both these amounts are reflecting and sent emails to the first agent I spoke to and she stopped responding to my emails.

I called in again yesterday, and spoke to another agent then sent her my statement again. No reference has been sent to me, I am completely in the dark. The second agent informed me that the system is only showing 1 x payment of R1180 (Shock of my life that you were quick to take the money but it got lost somehow)

A contract with Telkom has been nothing short of headache, heartache and emotional distress. I am due for an upgrade but I can assure you that I will never give my business to Telkom ever again. The number I’m using was ported to Telkom from MTN as I was promised all the nice features and benefits of this network which I never got to enjoy.

With all of that, I’ve been constantly harassed by a company representing Telkom making demands for me to make payments even though Telkom has double debited my account and I have sent proof.

1. My debit order date took forever to be changed, leading to all of these issues. 2. I was debited twice, and this happened 2 times. October and July. 3. Escalated twice to Telkom with no response or resolution. 4. Takes forever to get through to took, you need an hour just to go through the IVR. 5. Email and SMS harassment demanding money which has already been paid. 6. Another debit order went off my account even though I had been double debited in the same month.