Telkom contract nightmare!!

I got a contract contract of smart internet 5 GB plus Huawei E5330. i was paying R229.00 towards the end the of 2016.few months later one of the months one payment was skipped I then put money in my account,realizing they didn't debit the amount due .I thought next month they will take it. From then on i was confused what was wrong. later more then R600 was charged in my account i thought it w was on the 15th and i had no debits on this day so i thought someone is *****ing from me ,i asked the bank to reverse .i always check my emails .one day i s***l down in one of Telkom email which was filled with adverti*****t pictures!! I saw an attachment at the bottom!! I was not interested in buying anything else at Telkom so i never liked to read their adverti*****t in my emails!!. so on this particular day i discovered that there is an invoice .i checked and realized that each month I was fined R200 ,I was shocked .i went to the center where i had done the contract.The branch was not there any more i asked around and found it .when asking to speak to a consultant I was told i must phone their free Telkom number .i went back at home and did that , the number was not free. at least i had to buy air time . I could not get help same day i finally got consultant gave me instruction followed through and my account was not activated .

fast forward i went back and forth about this until i gave up ,frustrated the services was very poor each time i call i would told to hold they are putting to the department and when i speak to that person they put me through the next one . i went at least to three of their branches , and all these branches always refer me to all the consultant and i felt i need to speak to someone face to face just like the day when i was getting a contract ! i could not find the person who help me with when i was applying for the contract .

It was a never ending nightmare!!

i gave up again suddenly out of the blues they deducted over R400, OK , then i told my self that that better cause they will then be able to get repay of what ever I owe them. the following month they did nod not debit.

on the 25th of this month they deducted more then R 2800!!

I tried calling their customer number ,i was told to call other number .I didn't go through. I tried other few time and was frustrated again end up yelling the consultant because she was telling me call other number!!!

All want is a certificate or statement declaring that that i don't owe them any thing right now and I am so vulnerable of this company coming back this month again and end up deducting !!

I am so upset because they could have helped me, their consultant were not helpful at all and most of the time it was extremely hard to get someone from their side to help me.

i want nothing to do with this contract anymore .more then a year i haven't access any WiFi or gigabit or my morderm has just been collecting dust and my account collecting fine and my time wasted trying to get help

I did not get all necessary information when ever i was trying to get help. some one help please. if i could be freed from this contract i would really appreciate it.

Thank you.