Telkom contract issues - repeated issues - would not recommend

I have had terrible experience with Telkom, I opened a new contract at the end of September in store - everything was fine. I received my invoices for my two contract - both set to debit my account end of October, however a week or so after opening the second contract both of my accounts were blocked and the message I received was that it was due to non collection. Bearing in mind collection was not due. So I tried to get hold of Telkom, to no avail for weeks I was put on hold or sent in spirals of automated options without being able to reach a person. Eventually I reach a person and they inform me the second contract had meant I had exceeded my credit limit - which I knew nothing about. The Telkom employee acknowledged I had no way of knowing this limit existed and apologised - I asked for a rebate on the bill as I was going to be paying for accounts I couldn't use - he said this was not possible but he would log to get the case sorted. Fast forward a few days - the phones are unlocked. Great. Fast forward to 31 October - both debits come off successfully. Great. 2nd November - I get a message saying both phones are blocked again due to non-collection. I am incredibly frustrated, both phones are used for business I do not have time to sit on calls to fix a problem that isn't there! Both have been paid for and now both are unusable - again! Would not recommend this service.