Telkom contract is the worst!

Taking out a contract with telkom is a headache

I took out a contract with telkom and missed a payment on Jan which was debited 2 months later by their collections agency. . My debit date is on the 5th of every month but I would pay my account on the 1st of every without a hassle.

About a week ago i called and i was told that my account has been with collections without being made aware of it. I asked to be put back on debit and I was. Now November I continued paying om the 1st and apparently the money reflected in Telkoms account on the 3rd of November but i still got debited and now I have a penalty fee for a bounced back debit. Now i am being told about the 10days payment prior to the debit order date which was never communicated with me.