Telkom contract is a ****

I have had a Telkom account from 2013 to date, I have missed less than 5 payments from then to date.

In November 2024 I couldn't make payments and my number was suspected for December.

I understood why it was suspended however I don't understand why they would load data and airtime to a suplspended number and charge for it, I'm not able to pay the amount they are charging me as I can't pay for the services I didn't use.

I want to make an arrangement to pay them but theyust adjust the invoice accordingly.