Telkom contract *****

I opened a case of ***** with Telkom last week as an 2 contracts were **********ly opened in my name/Account. Up-today i have not received any feed back. I have two contracts with Telkom which i requested them to suspend them unit this case is resolved however they refused they advised me that i continue to pay my account they will refund me when the case is resolved, the fact here is that i can not afford what they are bulling R1088. Please advice how do i go about this i want to continue pay my two contracts that i am aware of or suspend my services until you come with a resolution.