KZ
Khutso Z

1 reviews | Active since Nov 2015

19 Jun 2017, 02:57

Telkom contract *****

<p>Telkom extended my contract from 24 months to 42 months without my concern and the problem started when my data contract services were suspended by Telkom and I was told that it was a system error which they told me it was fixed and a month later my data modem was still not working. I was calling Telkom almost every then when it started working the contract had started like it's a new contract and when I asked them about it they told me I should not worry, when time comes for renewal the system will show that the contract started in 2014 but last year the system still shows that my contract is ending in2018 and I've been calling Telkom and going to the stores with no help and they are taking money every month from my bank account and now I ran out of options on what to do and I hope this warns everyone that we can't trust Telkom no more</p>

0
Replies (6)
Telkom
Telkom's reply19 Jun 2017, 10:24
Official

Hello blessdean

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply20 Jun 2017, 09:48
Official

Hi, kindly advise which store did you go to, so we can further assist.

Regards

Sifiso

Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply22 Jun 2017, 09:32
Official
Good day Please also confirm the affected number. Regards Sikelelwa Telkom Social Media Team

Best regards,

Telkom
Telkom's reply23 Jun 2017, 14:04
Official

Hi Khutso

Please advise if you have requested cancellation and when did you requested it.

Regards

Diketso

Telkom Social Media Team

Best regards,

KZ
Khutso Z's update24 Jun 2017, 08:33
Reviewer Update

Claremont stadium on main store is where I went for many times and also went to blue route mall and Long Beach mall in Cape Town , when I requested to terminate the contract I was told at the Telkom store that I will have to pay a cancellation fee

KZ
Khutso Z's update29 Jun 2017, 21:11
Reviewer Update

I have been waiting for a response from Telkom since I've submitted a request for the termination of contract as they can't help me resolve the problem the caused with the contract and since the submission I was informed that I will receive correspondence within few days and now I'm still waiting, please advise me as to what next steps should I take