Telkom Contract for mobile numbers: *** and ***,

Good day,

I entered into a contract for my ****le as well as my iphone6 with Telkom around September 2018. In terms of the contract I was suppose to receive 10G data which is additional to the 500MB day and 500MB night data.

However I did not receive the 10G data even when they receive their monthly installment religiously.

I lodged a complaint with ICASA and to date Telkom still did not provide me with decent settlement, please be advised that I requested a cancellation as a result of their breach and not early cancellation. I also requested that they waive their early cancellation and device fee, as they are in breach.

In short they are deducting money, I am suffering as I have to buy additional data on a monthly basis and they are receiving my money.

I have placed them on terms and advised that I will be reversing all debit orders, and they can proceed with further legal action.

They however did not proceed with any legal action, but appointed a courier company to collect the devices, without agreeing to the terms I set.

I did not hand over the devices as I am not in agreement with their terms of paying a cancellation fee of +-R5000.00.

Please assist with the cancellation as this is the worse service I received as a consumer.

Regards