Telkom contract experience Samsung A71 (Terrible and bad for business)

I have requested a call back from the Telkom online platform for a callback which was received on the day @ 12:02 to upgrade my contract on the 22nd February 2021. I have requested for the Samsung A71 with the watch on a 800mb plan. This sale was concluded on the day. I was advised that I will received confirmation of the sale via email within 2 days and the phone will be with me within 5 to 7 working days. After 2 days had passed I did not receive any confirmation so I decided to call and follow up with my order on the 24th of February. The agent could not find my order on the system and then advised me to wait till the end of the week (Friday) which I did and called back on the 26th of February. On this Friday still the agent could not find the sale and then took down my details again for the same phone and advised the same. This sale was done again and the wait is still on to receive the phone. Since then I have called in on the 4,15,17 of March on the 4th or 15th I was told Telkom is still waiting for stock of this device. I did not receive any sort of communication from Telkom of the issue they are experiencing with the stock of the phone. I have 4 contracts with Telkom and I am in the process of cancelling them 1 by 1 because this service is very sad, I as a client should be number 1 but since Telkom now have my business they just do not care anymore.