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Dineo L

1 reviews | Active since Aug 2025

16 Aug 2025, 11:46

Telkom contract ended years ago but still charged to date!

My contract with Telkom ended years ago and they're still debit'ng my account to date! I've been trying to call but their Customer service line sucks, takes you through a million prompts then cuts you before you speak to an Agent! I've been trying to cancel this contract but I'm not winning! They've chaoed enough of my money for months without using the service! I've reversed the past x3 months debit orders but they still attempt to take my money nonetheless! I've sent emails and requested call backs cause one always struggles with direct calls! NO joy to date!!! I want this contract cancelled effective immediately! The reversal charges must be cancelled as well, for months I've been struggling to get through to cancellations! Telkom service sucks especially with cancellations, they can't force to retain me by ignoring my requests!

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Replies (1)
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Dineo L's update18 Aug 2025, 08:39
Reviewer Update
The contract department sucks! My contract ended years ago, how do you continue to charge a contract that has lapsed? I've been using a lot of airtime to try call and still no joy to date! They can't force to retain me, I don't use their services... Stop the debit order my account immediately! I've been trying to reverse the payment but they somehow manage to debit the account, charge me extra for reversing a contract that has lapsed years ago! I'm livid, someone must call me to cancel this contract.