Telkom Contract

As per my contract with Telkom if your contract is left with 1 month you need to cancel it or the contract will continue as per normal. Following which I called the call centre and asked to convert the contract to a prepaid account as I do not want the contract. I was advised that it cannot be cancelled immediately and I need to give 1 month notice.

The agent confirmed that he has inputted the information and the contract will be converted 30 days from the date of the call.

Months after I get communication that I have been handed over for non-payment of my contract. A contract I converted to a prepaid.

Telkom is beyond ********* and not to be trusted. Now i am being told that I needed to go to the branch or cancel the contract online. This was never told to me by the agent that assisted. Apparently the contract continues hence the outstanding amount.

My clean credit record is being *****ed by this ridiculous company, if I can even call them that.

Regards Ayanda