1 reviews | Active since Jul 2017
Telkom contract data cap
<p>After going over the limit with my data I deciced to put a cap on my data limit (telephonicly ).The operator assure me that I would not be able to go over my limit as per cap .Next month same thing I went over my limit with the telephonic cap in place .Called Telkom again ......they assured me the cap in place it would'nt happen again .</p> <p> My simcard then got ****** without me knowing ...more than R5000 worth of data are purchases without Telkom giving me a notification on whats happening in my account .With the DATA CAP in place after quering with the operator I was told briefly that ...sorry ..... even though you have a cap on the account ..the data cap can still be removed from your simcard by anyone getting hold of it ...in this case ******* .</p> <p>Why didn't Telkom notify me ........seeing that my Cap was set very low .</p> <p>Why do we have these things inplace for protecting but if it fails the consumer must then come up with the money for there flaws .</p> <p> </p> <p>This is unfair Telkom .....</p>
HI 21Swartz
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keagan
Telkom Social Media Team
Best regards,
HI 21Swartz
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
