1 reviews | Active since Jul 2016

28 Jul 2016, 08:29

TELKOM Contract Cancellations nightmare

<p>Laptop contract upgrade due, requested upgrade, declined. Cancelled contract 5 May as No macbooks could be found. Telkom more than a month later confirms the cancellation advising they will post date the cancellation as they could not source the laptop for 2 months. It took another month to actually cancel the contract. Its cancelled now but I have charges for this contract in April, May June and July. Each time I call or chat they say they will escalate. Till now nothing they cant even tell me who I should call. I am tired of waisting time. Even a previous hello peter they never called me just a email with empty promises. </p>

0
Replies (1)
Telkom
Telkom's reply31 Jul 2016, 04:19
Official

Good Morning Wesley,

Our apologies for the delay in refunding you , we have sent this complaint through to our billing team to contact and assist asap. Please send us your ID number to *** and quote referance number AI*** thank you

Kind Regards

Yazied

Telkom Social Media

Best regards,