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Nicholas K

1 reviews | Active since Sept 2018

06 Sept 2018, 22:05

Telkom contract Cancellations (data bundles seen advertised on TV)

I bought a 24 months telkom data bundle in October 2017 through their online platform. when delivered i noticed is not the correct package i wanted. I immediately contacted telkom call centre to cancel the contract of which i have reference number that confirms cancellation. However Telkom continued to deduct R304.81 since October 2017, i then went to telkom retail outlet and they told me they cant help me because i bought using online platform. I contacted telkom call centre again and sent several emails and even received sms from telkom on the 23 Februay 2018 (case number ********** 9) confirming that the contract has been cancelled. However, to date telkom is still deducting money from my account with no help and i am not using the data bundles.

Kindly assist to arrange to collect the modem package and pay back all the monies deducted so far.

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Replies (1)
NK
Nicholas K's update10 Sept 2018, 12:39
Reviewer Update
Hi Igsaan, Thank you for the prompt response. however , please note that on numerous occasions that I have contacted Telkom either email or call centre was informed that the matter has been escalated to the relevant department and nothing has happened 11 months down the line. Kindly indicate the turnaround time to resolve this matter as it is long overdue. Or alternatively provide a contact person that I can deal with until the case is finalised.