Telkom Contract Cancellations

I took out a 24 month contract with Telkom at the Fourways Branch in December 2013, I went to the branch on the 11/12/2015 to cancel the contract as I was told it will be on a month to month basis. completed the form and mailed to [Email Removed] same day. I never receive feedback from Telkom till now. I called the call centre on the 12/01/2016 and I was told that they not allowed to transfer me to the cancellations department. Very poor service.