CH
Chantal H
1 reviews | Active since Mar 2018
14 Mar 2018, 09:28
Telkom contract cancellation taking over 4 months....
I've been trying since December to cancel my mobile contract with Telkom with no luck. My contract expired and I've completed all the forms and sent it to the various email addresses as requested and it's still not done. Yet the continue to charge me for this service and every month it's the same story where I have to phone and ask when they will cancel and refund me, with no result. How long can it take for them to get their paperwork in order. Pathetic!
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Chantal H's updateReviewer Update
02 Jul 2018, 10:34Still not able to talk to somebody to tell me how long this is going to take to be resolved. I can't believe that it is taking so long. 8 months and counting. Only thing left to do is to refund my account!! Call centre staff unable to help. Not helping the situation. More than pathetic!
CH
Chantal H's update02 Jul 2018, 10:34
Reviewer Update
Still not able to talk to somebody to tell me how long this is going to take to be resolved. I can't believe that it is taking so long. 8 months and counting. Only thing left to do is to refund my account!! Call centre staff unable to help. Not helping the situation. More than pathetic!