Telkom Contract Cancellation *** Process

Good day. So my husband had a router contract with Telkom which has ended in April 2023 and we canceled the contract in May 2023 due to the run around of all stores advising we must pay last installment before they can cancel. However, my husband was then debited on a very odd date and not on the debit order date which he has then reversed. Telkom then informed that due to the debit order reversal, he now has to pay the last installment which will include a penalty fee. Ok fine. We understand. But nobody told us that it will NOT be debited and that we must make a manual payment. Ok, so we then go to the store and immediately get rejected, no payments can be made in store.. my husband then calls the billing department who then said they will send him an sms on how to make payment but yet NO SMS received. We want to get this contract over and done with ASAP. please can someone call us ***