TELKOM CONTRACT CANCELLATION NIGHTMARE!!!

trying to cancel the contract which expired last year call centre referred to the store. store says it has to be done online contacted call centre again last week, they email a form which when filled and emailed to ********** bounces back saying mailbox full i called 081180 this morning who assured me that the mailbox will be sorted after 8:30am now its 10:30 and still no joy is this a new strategy to keep customers paying for their contract for months even after the 24months have lapsed

wake up telkom!!!