Telkom Contract Cancellation issue

I need assistance with how to link my Fiber Fixed Line accounts to my profile on Telkom website. I keep on receiving the following:

We could not identify you as a valid contact for this service on this account.

I do not get much assistance from the online facility.

I am am facing this problems from two years now to link my fixed account to my profile and even have an open case last year, without any resolution.

And if i want to cancel a Telkom contract is to do it on-line, but that requires my account linked to my profile, but when I try, it fails. When I emailed Telkom (using the email account they gave me for this problem), I simply get a response telling me to link the account myself on-line!

From all the complaints about this on social media, I am beginning to think Telkom may be acting ********ly by deliberately making it difficult for customers to cancel. They don't need to do anything to achieve this, they just need to do nothing to fix the problem, and make no channel available for resolving it. Every month delayed is an extra month of fees for Telkom (even when, as in my case, I have no service at all because it stopped working over 10 days ago and no one has fixed it yet)

Regards Mohammad