Telkom Contract Cancellation

Telkom Contract Cancellation

The information below is from a review that I posted earlier on with the reply from Telkom. Today is 25 June 2018 and - guess what? - the contract has not been cancelled and nobody from Telkom has contacted me (they phones but I was in a meeting but they did not try to phone back later! I just spoke to a lady at the Call Centre (email address: ********** and I had to forward the cancellation documentation AGAIN (probably the 8th time since February 2018! Now she promises (as was done with all the previous calls- at least once every week since February 2018) that the contract will be cancelled within 24 hours. I also informed her that I am not willing to pay for the contract as from 1 July 2018 since I have given them more than enough time to cancel the contract.

Previous review

On 23 Jan 2018 I sent in a cancellation request for a data contract via the Telkom Store in Bloemfontein. It was received since they informed me what the cost will be in order to cancel the contract. I phoned them lots of times since then and every time they said that they will give attention to it. On 5 April 2018 I sent in the same request for cancellation. At 12:25 today, 8 May 2018, I phoned them and guess what, nothing has been done! In my view this is not the way to run a business.

Official business reply Hi donald-van-wyk,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction REF: AI **********