Telkom Contract Cancellation

I went to Telkom in Somerset Mall on more than one occasion to do an upgrade. The first few times they never had the stock and kept telling me they getting it in the following week. I eventually got fed up then requested them to cancel my contract only to be told that they can not do it in store.<br> <br> Now how is it that they have access to take money from you every month but don't have access to cancel a contract.<br> <br> So now that all the paper work was sent through to the cancellations dept last week they have no record of the paperwork and there is never a manager on duty to take the matter further!!!!<br> <br> Does anyone have a contact number of the CEO of Telkom Mobile PLEASE??