Telkom contract briged

The contract I have with them states that money should be deducted every last day of the month February they took money and reversed it back to my account Later on a started receiving messages saying my account will be suspended which later happened

I went to their fourways branch to get assistance and they really tried their best but I was taken from pillar to post by their contact center

I was asked to send me banking statement which I did, but never got any feedback from them

On the 25th of March I called again where again I had to repeat myself again to a new contact agent who said my case was handed over to another department

She then said I will have to pay 1200which I didn't have a problem with

Monday I called again 1April to ask about the status of my contact ( the lady had the nerve to ask why money wasn't taken from my account, she said should go to my bank and ask them) I almost hung up and she said I should call after 72 hours

Today 03 April I call again and I'm being told that I need to pay an extra 480 rand for my account to work again

I'm disgusted by all of this and having to repeat my story each and every time were they all have different answers

I feel like they don't understand customer service but are willing to go first and defend their company