Telkom contract application verification process a joke lot of loopholes for ********** to ruin good people's credit profile

I am very gaatvol and disgusted with how Telkom mobile deals with ***** complains/cases, I've reported ***** on the 9th of August 2018 and still no result or outcomes, as there two free me contracts which i don't recognize submitted affidavit and all supporting documents to help with investigation, had to call Telkom on numerous occasions in trying to understand the developments and status of the case, requested Telkom not to invoice me on those devices until the matter has been resolved, as I cannot pay for something that i am not using or budgeted for. With all the efforts of calling and trying to get the matter resolved Telkom; as expected Telkom tried to get money from me, My bill went from R350 for my mobile device and cellphone which is what i have been paying per month to R2900 for the month of September,inclusive of ********** devices. Then opt to go the bank to reverse the money as cannot pay for something that i haven't bought. Same thing happened this month Telkom tried debit me twice for R2000 and R2100 which again i reversed.Is there someone at Telkom with brains to understand how frustrating this is and the inconvenience that it brings and on investigation department how long do guys need to conclude the matter, billing department why would you bill for devices that under investigation.With all of that i had to cancel my contract with Telkom; being told one of the consultant will be in contact with you within 48 hours which never materialized, got my girlfriend to cancel her contract and my brother is considering cancelling his.You lost a loyal customer since 2014 who enjoyed good deals provided by so called best the network.Feels like throwing up whenever i hear TELKOM name or see adverts.For anyone who's still with Telkom be concern as this could happen to you.