Telkom Contract Application: Rejected but still billed

In November 2019 I app**** for a contract phone and was told that I have been provisionally qualified and to expect a call for my credit review. When I received the call I was informed that I was not accepted for the phone contract. I received an SMS about two days after saying my package was on the way. I had no other means of communication with Telkom because Telkom only reaches out to you, you don't reach out to them. But I rep**** to the SMS anyway, saying " but you said my contract was not approved" Mind you, I had app**** for a Phone contract not a sim card deal. A few weeks after, I receive a package with a sim card from Telkom. To my knowledge, a sim cards needs to be read before it is activated and in use so there I was wondering what this is for, no contact number or email for me to follow up with so I went to the online chat system to inform then hey I received this package which I am not sure what it is about because my contract request was not approved. The system was glitchy and kept automatically refreshing. Long story short, I received a statement in January for a contract being activated in November, Service offered in December. The sim card was never opened or activated on my end. I never signed any documents accepting the contract not agreed to one. I was informed that I was not approved and never app**** for what they call a sim only contract. Yet I received a sim card and I am being bille for this. This is unacceptable. I have tried to email them on different platforms but I have not received feedback. I can not pay for a contract I did not agree to and on top of that one I where I was told my application was rejected.