TELKOM CONTRACT - **** AND DISLOYAL

Good day

I would like to lay a complaint against telkom, we have had an issue that has been ongoing for more than a year now and trying to resolve it and awaiting for feedback and there has been no feedback, I would call to make follow ups but there would be no progressive feedback from both the customer care and the shop itself.. I even have proof of email communication and they refused to give call records for the days when I made phone calls, I have case numbers and there was no progressive help or feedback from both the head office/customer care people or the shop itself at Secunda Mall. Unfortunately because I have not been using their service anymore for so long, i do not have the contract number or even the sim card cell details anymore since I have not used it for more than a year now. Now a few days ago, I received 2 messages that our account has been handed over for collection to attorneys, this is serious and unfair treatment. May you kindly intervene. or expose them because I tried everything to resolve the matter but it seemed like telkom is not interested in helping but just to **** me for off my money, because even when I wanted to close the contract, the agent over the phone refused and they carried on to bill me.