Telkom Contract - A mess!

I took out a new contract with Telkom and the whole experience has been a disaster.

1. I selected a device colour and a different colour was delivered, called and was advised that the only way would be to cancel the whole process and I will have to start it all over again. Fine I kept the device in the colour I don't like.

2. I was already a Telkom prepaid number so requested to convert current number to contract. That was not the case, I received a new sim card and was told I needed to go to the store to log a case for the contract to be moved to my current number.

3. I called to ask about insurance and was told I can go to store or send an email to get my device insured within 7 days. I opted to email because that option was available, even got an sms giving me the email address to send my insurance request to. Called and called to follow up as I couldn't go instore within the 7 days, no luck and no response on the email until 7 days lapsed. Went in store and was told they can't help me as it had been 9 days. Why was I told sending an email is an option?

There has to be changes to your business, you cannot carry on like we are in a pandemic and not adjust. Some things can be done over the phone, there's many ways one can verify themselves; and you cannot make options available and not attend to them.

I am very unhappy with this whole experience and how you run your operations!