TELKOM CONTRACT, A HUGE REGRET!

My contract was due to expire Jan 2021, I put in a request to cancel in Dec 2020. I was instructed that i had to fill a form instore and the staff sent an email and cc'd me till this day my contract has not been cancelled im still being billed, everytime i follow-up they say my request has been submitted with no actual follow-up. I went in-store again to find out what is happening they told me the filling in the paper form does not work properly, the quickest way is to cancel online, which i have now done but i need to wait for 30 days and someone to call me. This has been the worst experience ever, the Telkom staff is not properly informed everyone has a different understanding of the processes, the lack of follow-up with cases and sudden amnesia when it comes to cancellations of contract is evident that Telkom is an ********* company which excels in trapping its customers in contracts that have expired and making quick buck in the process. I would not recommend Telkom for contracts.