Telkom contract a ****

I app**** for a Telkom contract which was approved on 22/11/2024 and was told the phone will be delivered in 10 days, Capitec debit mandate done and today I called only to be told my application was declined on 26/11/2024 which no one thought I needed to know, now I have to take a time in my life to go to the bank to cancel the debit order. Such an inconvenience