Telkom contract

Hi Telkom

I need help someone from your team is ****ming me 🥺 Last month they tried to debit me on the 13 th but I did not have funds on my account..In result I got penalty or whatever money you pay for a failed debit. My pay date is the last day of the month..I never had issues with Telkom before this thing started in February..I was debited month end of February and then my card was closed to the failed transaction which Telkom was trying to do on the 13 of February.I went to Telkom branch Gateway Durban..They checked and explained that it was a fault debit on Telkom side..Mr Thabani logged a ticket for me my card was opened same day and he told me they gonna remove the pending amount because it is faulty…Every thing was fine..I am only noticing today that Telkom came back and took my money on the 14th March..I don’t know about this debit..I have a contract of R209 that is debited last day of each month ..I want my transport money please Telkom don’t do this to me..We had a soft healthy relationship..I don’t appreciate this behaviour..I don’t have time to go back to the branch..Please can someone help me on this one…contact me ***