1 reviews | Active since Jun 2017

11 Jul 2017, 13:00

TELKOM CONTRACT

<p>I took Telkom contract that is or was called completely unlimited, which I understood that all calls and data are unlimited. To my surprise I recently discovered that I cannot make a call to my banker, which is a 087 number. I called Telkom 180 and I was told that there are exclusions.</p> <p>1. The above is not how the contract was pitched to me, It was pitched as completely unlimited.</p> <p>2. I went through the contract and did not come across exclusions on certain numbers.</p> <p> </p> <p>The following is what I would like to have:</p> <p>1. Telkom to cancel the exclusions OR</p> <p>2. Telkom cancel the contract</p>

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Replies (1)
Telkom
Telkom's reply12 Jul 2017, 11:29
Official

Hi mondo-nno,

Thank you for making contact with us.

Please be advised that shared numbers are not included on the unlimited calls , we have sent you an email with the cancellation form.

Your reference number: AI***

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team