Telkom Contract

Good day

I am logging a complaint regarding my *** number which I had a contract for the past 3 year. My contract was due to expire on the 1st of July. So I called telkom to upgrade to the Huawei pad with 12.5 gig. I was then advised to call in and cancel the 1.5 free me contract which was due to expire. I logged a call on the 23rd as advised.

The device I upgraded to was delivered with a sim card and loaded with a prorata data. However on July the 1st I noticed that I did not get my 12.5 gig. I followed up with a call on friday the 4th July. It was then explained to me by your consultants that the sim card was cancelled as a contract sim to be a prepaid sim and the reason stated is that I lost my sim card , which is a total lie. I never lost a sim card. In my call on the 4th it was also reported that I am billed for a carry over on the device that I received. Which is diabolical because now I am sitting with a device that has a prepaid sim and no data. The reason why I took out this contract was the package benefits it offers. Instead I was blind sided and now have to pay for carry over fees that were never part of the contract that I took out and on top of that your consultants continuously lie.

The one that assisted me on friday the 4th of July gave me a reference number that cannot even be traced. The reference number is ***9. He then transferred to a lady called Nontokozo who also promised to log a dispute of the current bill and also log a query for my number to be reinstated as a contract number so that I can get the benefits, she also promised that she will call me before the end of the day on the 4th July to provide me with progress feedback . She never called.

Yesterday, Monday 7 July I again called your customer services, I spoke to the lady and she said my contract sim was reinstated but will follow up as to why there was no data loaded through escalation. She then advised me to follow up today July 8.

I did, I spoke to two ladies, one from customer services, this lady told me that there were no disputes logged Friday and the sim card is still a prepaid sim card. She then transferred me to the sales department, which proved to be more helpless about the situation because the lady I spoke to Zekhethelo wanted to send me to a physical store whereas the upgrade was done telephonically through your sales department. I obviously refused that advice because it was senseless. She said she will leave a note on the system for the person who moved my number to be a prepaid number to call me back.

In saying all this I can tell you how pathetic, and draining your services are. Everyday I must call and explain the same issue to different people without getting assistance, instead being given false infromation and hope that it will be resolved when none of that is happening.

All I ask for is to get my sim card on contract and get my 12.5 gig that I signed up for, not this nonsense carry over device fees that I am being charged . Otherwise you can come and collect your device and prepaid sim card and cancel the deal in its totality.