Telkom Contract

I app**** for a contract with Telkom on the 26th of October and got approved on the 27th of October. It was for an iPhone 16 pro max. The lady who helped me over the phone said that the device should arrive within 4-7 days. It is the 12th of November and I don’t even have a tracking number for the device. When i call to customer service and mention that I haven’t received my device I get put on hold for hours on end until I drop the call. One representative mentioned that the device is out of stock, however when I signed up on the website it said it was available. The initial representative who helped me said it would only take 4-7 days. The 15th is coming up and that’s when the debit order for the contract is due. I don’t understand why I will have to pay if I haven’t even received the phone. I don’t mind paying but i really need an update on what is going on.