Telkom contract...

I had a contract 2017 which I couldnt pay due to financial issues customer no is ***..i am trying to settle this account n im battling to get a settlement letter or the original contract I have called billing n sales nobody can assist me n m blacklisted for 20 000 n i need to settle this i need a copy of contract with the initial monthly installment n it must show arears n balance as third party needs to settle this asap contact me ***