Telkom continuously failing to reinstate services

I setup Call Forwarding and Voicemail as additional services to my Telkom business line. Three months ago both these services disappeared off my line without me asking for it to be removed. <br> <br> I phoned the call centre - where you hold 30min to 1 hr - and they told me this happens all the time, for some reason the service reset.... They reinstated the voicemail only. I have subsequently phoned Telkom 5x - holding for 30min - 1hr each time and at times I could actually not hold any longer as I have a business to run - and used their escalation email service on their site 3x to get my Call Forwarding reinstated, with no reply.<br> <br> My business takes me out on the road to clients a lot and if I am unable to forward my calls, I miss important calls and of course a company who do not answer their phones come across exceptionally unprofessional.<br> <br> The last time I phoned Telkom and actually reached a person (a very unprofessional individual making jokes with her colleagues and laughing while Im on the line) assured me my call Forwarding Service is back up and running. Yet the services is still not working. <br> <br> Im being billed for this non-delivery & it has a direct affect on my business!