1 reviews | Active since Aug 2011
Telkom Continues Worst Possible Service
<p>At approximately 11am Monday 31st July our ADSL went down. On contacting Telkom we were informed that the entire 011-334 ADSL system was down due to cable problems (whether man-induced they would not say). We have phoned them every day for a progress report, only to discover that different technicians are assigned each day as the previous one did not have competence, excuses about ports having to be reset, no information avilable about progress, no estimation of when the repairs would be effected. In short Telkom doesn't know what its doing, and does give a brass ****** about its clients. All they can do is render accounts and show complete incompetence. As of today, over 6 days, we are no further. This is a business disaster for all who conduct internet trading, and the losses run into hundreds of millions of rands. We are finding other ways to communicate without Telkom, and can only hope that they soon cease to exist. They deserve a special place in Hell. Geoff Klass Collectors Treasury. </p>
A soft answer does not turn away wrath. The reply is equivalent to telling a person whose leg has been amputated that their artificial leg is in the post. I am still without ADSL nearly 10 days later with no end in sight. I am delighted that Telcom does not run an ICU. I would like to change my star rating but there is no zero or minus rating provided for.
A soft answer does not turn away wrath. The reply is equivalent to telling a person whose leg has been amputated that their artificial leg is in the post. I am still without ADSL nearly 10 days later with no end in sight. I am delighted that Telcom does not run an ICU. I would like to change my star rating but there is no zero or minus rating provided for.
Hello coltreas
The fault has been assigned to a technician.
A escalation has been sent to the technician's manager for their attention.
Regards
Noleen
Telkom Social Media Team.
Hello coltreas
The fault has been assigned to a technician.
A escalation has been sent to the technician's manager for their attention.
Regards
Noleen
Telkom Social Media Team.
IAnother useless answer. I have been told every day since 31st July that a technician has been assigned. I have also been told that the technician has been changed because he doesn't know how to fix the problem. There is no explanation of the nature of the problem. The only conclusion is sheer incompetence with zero ability. Either that or the problem is so massive that it will not be repaired in my lifetime. The only alternative is to bypass Telcom and find alternative methods. I want access to a responsible person who can talk me through the problem and the pathway to restoring the facility, not bland PR garbage. OK for babies in nappies, but not for people trying to run a business.
IAnother useless answer. I have been told every day since 31st July that a technician has been assigned. I have also been told that the technician has been changed because he doesn't know how to fix the problem. There is no explanation of the nature of the problem. The only conclusion is sheer incompetence with zero ability. Either that or the problem is so massive that it will not be repaired in my lifetime. The only alternative is to bypass Telcom and find alternative methods. I want access to a responsible person who can talk me through the problem and the pathway to restoring the facility, not bland PR garbage. OK for babies in nappies, but not for people trying to run a business.