Telkom continues to prove their uselessness

<p>Upon my previous attempts to deal with Telkom with regards to my accounts issue, where I was given a run around for three months, without any success. I was finally advised to cancel this contract with Telkom when I sought legal advice relating to this issue.</p> <p>I thought this will go much more smoothly, but alas all I get is the run around again. I filled out a 'Cancellation of Contract' document with the case number obtained from a Telkom walk in service centre. I completed the document with all the attached annexures (explaining the reason why I am cancelling the contract as well as the receipt for the full payment of the oustanding balance of the contract to date.). then I tried to email these documents to the email address provided on the 'Cancellation of Contract' document, being ********** Since I started emailling this document and it's annexures to the provided email address, every time 'requesting a delivery and read report', on the 15th of December 2016, I have emailed these doments to this address a minimum of 10 times, and not once did I receive any acknowledgement of receipt. Today, 20th of December 2016, we decided to go back to the walk-in service centre that provided the original case number for the cancellation of this contract, with all the documents that were emailed unsuccessfully thus far, we get told that they cannot help us because I did not bring a copy of my ID document.(This after all my dtails is on the system linked to the case number).</p> <p>After going through this hell with Telkom over the last 3 months, I would advise any potential Mobile contract clients to stay away from Telkom, I have utilised the service of two other service providers in the past and has never exeperienced such levels of poor customer service and incompetance with them. The only reason I changed to Telkom was because they were cheaper, but no level of cheapness is worth the hell they have put me through.</p> <p> </p> <p>My Details(Because this wa the reason my previous Hello Peter complaint was cancelled) is as follows:</p> <p>Name: Natasha Gibbs</p> <p>ID: ********** ********** </p> <p>Contract to be cancelled (Blocked since October)(Cell No.): ********** 084</p> <p>Contact Number (Currently): ********** 183</p> <p>Email: ********** <p>Case No.: ********** 6</p> <p>Account No: ********** 92 </p>