Telkom continues to ignore billing issues

I am one of thousands of frustrated Telkom customers. I am happy with my fibre but the service is non-existent. 1) I asked to transfer a service last year when I moved house. I heard nothing and after several inquiries I was told the service could not be transferred so it would be cancelled. I was told it was cancelled. 2) I purchased a fibre contract from Telkom which works well for me. 3) My billing now includes the new fibre line as well as the old one which was supposedly cancelled. 4) I reported this months ago and was given a reference number ( ********** 5) but I still continue to be double billed with no explanation. 5) I have tried both telephonic and electronic means of communication and neither succeed. Either the call waiting time is too long or there are no menu choices when asked to make a choice. 6) I need to cancel a third contract which has reached its 2 years and I cannot get through to anybody to cancel it.

Whilst Telkom may provide an adequate product the after sales service is completely *********** at both electronic an personnel level. Is the solution to stop paying altogether and wait for them to chase me for money and then get it sorted either in small claims court or through Telkom?