Telkom continues to fail on client experience

Sadly, Telkom continues to FAIL Re service delivery for me. I hate that I am stuck with only them as a Fibre option in my area. I used their call me back option on Thursday, and they never called me back. I used the online chat facility and explained how no one called me back, the agent tells me to use the online call me back service, or call the call centre. I then call the call centre and spoke to Alicia, while on the call I needed her to call me back, and asked her to call me in 10 minutes. She never called back at all.

Does anyone know how to get better service from Telkom. If this is how they treat new Sales, what is in store for the sad clients that actually sign up with them!