KI
Kennedy I

1 reviews | Active since Aug 2015

08 Aug 2016, 00:47

Telkom Continues to Debit my Account after 7 months of End of Cellphone Contract

<p>My two-year cellphone contract elapsed in January 2016 but Telkom continues to debit my account. I have been debited for seven months in a row now. All attempts to reach Telkom to cancel the account has been furtile.</p> <p>I had two cellphone numbers on contract with Telkom. One for me and the other for my wife.</p> <p>In January, i and my wife left South Africa for Canada. My SA bank account is still active. Telkom has been debiting my account. I want my account closed and my money refunded back into my account.</p>

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Replies (1)
Telkom
Telkom's reply08 Aug 2016, 08:11
Official

Hi kenifeh,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our billing department and feedback will follow.

Regards,

Rafeeqah

Telkom Social Media Team